Crimson Whisper • Oval Ruby Promise Ring

Delivery time = Production time + Shipping time

We choose different international package shipping companies according to the country.

We will update you the tracking number after the package is sent out.

Production time:

General production time: 7 working days.

Custom order service: 15 working days for 14K/18K pure gold jewelry; 18 working days for 925 sterling silver (gold plated), platinum or palladium jewelry.

Shipping time:

USA: Delivery in 5-7 working days after production is completed.

Other regions: Delivery in 7-12 working days after production is completed.

Note: The courier may not be able to deliver on weekends.

Thank you for choosing our jewelry. We sincerely hope that you are satisfied with your purchase.

Since all of our products are made to order and each product is unique, we only provide returns and refunds when there are quality issues.

Returns and Refunds for Quality Issues:

If the item you received has quality issues, we will provide return and refund services and cover all related return and exchange shipping costs. We are fully responsible for any defects caused by production or materials.

Quality issues include but are not limited to:

Damaged, broken or defective items

Incorrect items (such as incorrect size, material, style, etc.)

To ensure return eligibility, the item must be unused, in the same condition as when it was received, and must include the original packaging.